I have been at McDonald's for 2 years. I like to work with customers, because you can see how people are different. I'm a swing manager, the means I have to be looking at all the store.
Some people are so nice, and have a conversation with you. But some people they're so mean, sometimes they get mad, because the cashier took the order wrong. The customer doesn't want to pay more, because it wasn't their fault. That is the time for a manager to talk with them and fix the problem. Some people are customers for many years and we already know them.
All managers have a chance to go to Denver to the classes. In Denver is the McDonald's corporation, and they teach you how to care for this kind of customers.
I feel OK working in McDonald's. My supervisor is nice and she is so flexible with my schedule, she helps me all the time.